How can we help?
Search our help center or open a dispute — every case is pre-scanned for fraud patterns before it reaches a human agent, so resolutions move faster.
Orders & Tracking
Track packages, update delivery, and confirm receipt.
Payments & Escrow
How escrow works, released timings, and payout methods.
Returns & Disputes
Return windows, refunds, and dispute resolution steps.
Seller Account & Verification
KYC, business docs, and Trust Score improvement.
Cross-Border Shipping & Compliance
Customs, VAT, HS codes, and prohibited items.
Dispute Center
Before any dispute reaches a human agent, Shopanova's AI scans transaction behaviour against known fraud and scam patterns, pre-flagging the likely root cause so we can resolve faster and stop repeat offenders.
Item not as described
Non-delivery
Suspicious seller pattern